LiveExperts.tv Privacy and Security

We at LiveExperts.tv respect your privacy and take the issue of Internet privacy and security very seriously. By accepting the LiveExperts.tv Terms of Service, you consent to the use and disclosure of personal information that you provide to us as outlined in this Privacy and Security Statement. As LiveExperts.tv improves its services, we may modify this statement, and urge you to check here for updates from time to time.

LiveExperts.tv is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Registration Information

In order to use this website, both LiveExperts.tv Clients and LiveExperts.tv Experts must first complete the registration form. During registration we request users' contact information, such as name and email address. This information is used to contact the user about the services on our site for which they have expressed interest, and is also used as the user's sign in information. It is optional for the user to provide additional personalized information (such as experience and qualifications) and unique identifiers (such as a screen name), but encouraged so we can provide a more personalized experience on our site. During the Registration process, you have the ability to "opt-out" of receiving LiveExperts.tv newsletters and promotions.

Services through the Site

You provide us with information during the process of using the LiveExperts.tv service. We break down users of our service into two categories, Clients and Experts (you may register as both a Client and an Expert). Clients must provide financial information such as a credit card number and expiration date in order to pay for and use the LiveExperts.tv service. Experts must provide contact information, like name and mailing address, in order to receive their payment from LiveExperts.tv. The information we collect from both Clients and Experts is to provide users with the best possible LiveExperts.tv service. If we have trouble providing that service, we may use contact information to get in touch with the user.

Client-Expert Communication Using the LiveExperts.tv Service

The main purpose of LiveExperts.tv is to allow registered LiveExperts.tv Experts to provide Clients with services that the Clients need. Experts and Clients can negotiate and enter into a contract for a service using the LiveExperts.tv site. Certain communications may be recorded and maintained by LiveExperts.tv. LiveExperts.tv does not screen or edit the content of communications between Clients and Experts. Such communications are personal and private unless both parties agree to additional distribution, for example by posting questions or services on the Public Board (described later). Information that is relayed between the Client and the Expert during either the negotiation phase of their relationship or during the actual relaying of service is kept completely confidential, and no other users of LiveExperts.tv have access to this information.

Publicly Accessible Information

LiveExperts.tv may make a Public Board available to its registered users. The Public Board allows Clients to post questions or service requests that can be viewed by any Expert. Clients can post requests anonymously if they wish. They also designate the length of time they wish to have their question remain "in view" on the public board. All postings, descriptions, etc. are public to registered Clients and Experts until a Client enters into a personal negotiation with an Expert, after the Expert has responded to the public question with an initial offer and the Client responds to the Expert. All subsequent communications between the Client and Expert, including both the negotiation phase and the actual relaying of service, are kept confidential. LiveExperts.tv clearly denotes to its users which communications are visible to all registered users and those that are visible to a specific, individual user only.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to sign in his or her email and password more than once, thereby saving time while on our site. If a user rejects the cookie, he or she may still use our site. The only drawback to this is that the user will have to sign in each time he or she visits the site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are also linked to personally identifiable information in order to better the user's experience when using our site. We may also retain any emails, letters, or other correspondence between you and LiveExperts.tv to ensure quality control and the best possible service, although we have no obligation to do so.

Use of Information Available Through LiveExperts.tv

To ensure both Clients and Experts with the best service possible on our site, and to facilitate communication among Clients and Experts, LiveExperts.tv provides email addresses to Clients and Experts only under specific circumstances, including but not necessarily limited to participants involved in disputed and unpaid transactions. By reviewing LiveExpert.tv's Terms of Service and approving LiveExpert.tv's Legal Agreement, registered users of LiveExperts.tv agree to use the Public Board area and all communication facilities provided by LiveExperts.tv exclusively for interaction associated with LiveExperts.tv services and their delivery. Registered users may not use information gathered through a LiveExperts.tv transaction to defame, abuse, harass, stalk, threaten or otherwise violate the legal and civil rights of any other registered user. Registered users may not use information gathered through a LiveExperts.tv transaction to sell any goods or services for any commercial purpose outside the scope of the LiveExperts.tv service. Email addresses and personal information may not be used to forward surveys contests, pyramid schemes or chain letters, or to post the same message repeatedly (a practice referred to as "spamming"). LiveExperts.tv may terminate the ability of any Client or Expert to use the LiveExperts.tv service.

Sharing

We currently do not share aggregated demographic information with our partners and advertisers, but may do so in the future. This will not be linked to any personal information that can identify any individual person. We use a credit card processing company to bill users for use of the LiveExperts.tv service. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We reserve the right to partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Security We Provide

This website takes every precaution to protect our users' information. When our registration form asks users to enter sensitive information (such as a credit card number), that information is encrypted. We use the industry standard Secure Socket Layer (SSL) encryption and firewalls to protect against loss, misuse, and alteration of any personal data under our control. While on a secure page such as our registration form, there is a "locked" icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer. If you have any questions about the security at our website, you can send an email to service@LiveExperts.tv.

Correction/Updating Personal Information:

If a user's personally identifiable information, such as a mailing addresses, changes, or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at LiveExpterts.tv in the profile section or by emailing our Customer Support at service@LiveExperts.tv.

Choice/Opt-out

Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for or send information. Our registration form has an 'opt-out' mechanism to allow for removal from newsletters, promotions, etc., and registered users can always choose to 'opt-out' by following the appropriate mechanism from within LiveExperts.tv. Users of our site will always be notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Contacting Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with LiveExperts.tv, please contact us by clicking the "Contact us" link on the button of any LiveExperts.tv or via our help link.

 

Are you an expert ? Become part of theLiveExpertsnetwork. Join Today